Returns + Exchanges

At Footloose Stores, we aim to provide a smooth and transparent after-sales experience. Please review our policy below:

1. Exchange Policy

• Customers are eligible for one free exchange within 30 days of receiving the order.
• Exchange is processed on a shipment-for-shipment basis.
• All exchange requests must be submitted via WhatsApp.
• Items must be unused, in original condition, and in original packaging.

Additional Exchanges

• A second exchange request is allowed with a shipping fee of 120 EGP.

2. Return Policy

• Returns are accepted within 30 days from the delivery date.
• All return requests must be submitted via WhatsApp.

Exchange then Return

• If the customer requests an exchange first, then a return, a 120 EGP fee will be deducted from the refund.

3. Refund Methods

Cash on Delivery Orders

• Refunds are issued in cash within 3 business days after the returned item is received and inspected.
• In some cases, refunds may take up to 5 business days.

Card Payments (Visa / Debit)

• Refunds are processed to the same card used for payment.
• Processing time may take up to 14 business days, depending on bank procedures.

4. Installment Payments

• Installment payments are non-refundable in cash.
• Refunds are processed through the same installment provider.
• In exceptional cases:
  • A cash refund may be issued after deducting provider fees
  • Within 14 business days

5. Exchange Payment Adjustments

For Cash Orders

• If the new item is more expensive, the difference is paid in cash upon delivery.
• If the new item is less expensive, the difference is refunded in cash with the courier.

For Installment Orders

• If the new item is less expensive, the difference is credited to the customer wallet.
• If the new item is more expensive, the difference is paid in cash upon delivery.

6. Cashback Policy

• Cashback is applied only after delivery and after 30 days, provided no return or exchange is requested.
• In case of return:
  • Cashback value will be deducted بالكامل.
• In case of exchange:
  • Cashback will be recalculated based on the new item price.
  • Cashback will be added to the customer wallet after 30 days from the exchange date.

7. Compensation Policy

• Any compensation is provided as a goodwill gesture to maintain customer satisfaction.
• It does not represent an admission of fault.
• Orders that received compensation are not eligible for return or exchange.

8. Online Orders Policy

• Orders purchased through the website can be returned or exchanged only through the website.
• Returns or exchanges are not accepted at physical store branches under any circumstances.

9. Third-Party Purchases

• Orders placed through platforms such as:
  • Amazon
  • Noon
  • Originals Kingdom

👉 After-sales service is handled only by those platforms.

• Footloose Stores does not process returns or exchanges for such orders.

10. International Purchases

• Our services are limited to products purchased.
• We do not provide support for:
  • International purchases
  • Products from unauthorized sellers

11. Conditions

• Items must be:
  • Unused
  • In original packaging
  • In resalable condition
• Footloose Stores reserves the right to refuse any return or exchange request that does not meet these conditions.

12. Contact Us

To request a return or exchange:

• WhatsApp / Phone: +201286000084
• Email: hi@footloosestores.com
• Website: Footloosestores.com